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Service 'above and beyond!'...

Service 'above and beyond!'... February 05, 2015 by Mike Henshaw

You may know that we have a passion for motorcycles as well as cars, so when we heard this story from 'down under' from a friend called Dan we felt compelled to share it with you. It's one of those heart-warming tales that restore your faith in human nature and reminds the bikers amongst us what a great international family we have.
Enjoy the story of great customer service ...

"Talk about 'above and beyond'!
The guys at Great Southern Motorcycles, South Nowra NSW are legends. My Father and I were doing a road trip around NSW on a Bonneville T100 and an SR400. The SR decided to breakdown mid-trip on Australia Day in South Nowra... you can imagine the feeling we had; where are we going to find a mechanic on a public holiday? 
By chance we noticed on the map there was a Yamaha motorcycle dealership and service station nearby so wheeled the bike round. Much to our surprise and delight the door was open and Clive, the manager/owner, just happened to be in doing his paperwork. How lucky can you get?!
We explained the situation and he was just amazing; he booked the bike in for repair for first thing in the morning and locked it up in the workshop overnight. And here's the the real icing on the cake, Clive lent my Dad a Yamaha R6 so we could get down to Jervis Bay for the night where we were staying. I've never had service like this in my life! The bill for the bike repair? $150 ... Words cannot express how impressed we were with Clive and his team. Awesome!

So, if you find ever find yourself in that part of the world with a bike in need of service or repair, make sure you look them up!"

Here's the shop's website & Facebook link:
http://www.greatsouthernmotorcycles.com.au
https://www.facebook.com/gsm.motorcycles

 

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