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Archive of: May, 2014

Change the way you train - forever!
Change the way you train - forever! Hello from the PEP team. If you are an automotive industry professional responsible for the training and development of your team you'll face some challenging issues. Read full article >>>
Launch of the PEP Business School
Launch of the PEP Business School Hello from the PEP team. We are truly excited to tell you that we have a brand new product very close to release... Read full article >>>
The Vehicle Sales Process - Focus on The Sales Process
The Vehicle Sales Process - Focus on The Sales Process So you want to sell more cars and earn more money eh? I guess we have all learnt that most short cuts don’t work, ask anyone who’s built a flat pack wardrobe! Over the years automotive sales professionals have learnt that following a proven process really does work. Read full article >>>
Parts Department ‘Up Selling’ Sales Process - Focus on Parts Sales Process
Parts Department ‘Up Selling’ Sales Process - Focus on Parts Sales Process You will only get what you ask for! A statement that is so true of most automotive Parts Departments. The phone rings or the buzzer goes on the counter and most Parts people go ahead and provide the answer to the question, ‘have you got one of these?’. When the answer is, ‘yes I have,’ what should come next? Read full article >>>
Parts Department Sales Process - Focus on our Parts Sales Process
Parts Department Sales Process - Focus on our Parts Sales Process Whoever invented the word Aftersales? Oh how I wish we had agreed on something different! Being in Aftersales , or ‘after the sale’ has always allowed Parts Department to supply what they are asked for, but rarely to offer any more than the customer (internal or external) requests. Read full article >>>
Selling in the Service Department - Focus on Effective Service Advisors
Selling in the Service Department - Focus on Effective Service Advisors What do we all want when we need to book our vehicle in for service? Quick, efficient service? A fixed price to avoid a seizure when we call to collect the car! Everything done on one visit? Someone we can trust to ‘do the right thing?’. Read full article >>>
Business Performance - Focus on Motivation, Delegation and Empowerment
Business Performance - Focus on Motivation, Delegation and Empowerment Some people think that you need lots of luck to succeed in business. Maybe you start at the right time, or you just get lucky! This is a misconception. Businesses rarely succeed through luck alone. Most have done the right stuff at the right time. The tough question is, ‘what are those things and how do I know to do them?’ Read full article >>>
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