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Archive of: After Sales

Parts Department Sales Process - Focus on our Parts Sales Process
Parts Department Sales Process - Focus on our Parts Sales Process Whoever invented the word Aftersales? Oh how I wish we had agreed on something different! Being in Aftersales , or ‘after the sale’ has always allowed Parts Department to supply what they are asked for, but rarely to offer any more than the customer (internal or external) requests. Read full article >>>
Selling in the Service Department - Focus on Effective Service Advisors
Selling in the Service Department - Focus on Effective Service Advisors What do we all want when we need to book our vehicle in for service? Quick, efficient service? A fixed price to avoid a seizure when we call to collect the car! Everything done on one visit? Someone we can trust to ‘do the right thing?’. Read full article >>>
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