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Archive of: After Sales

You can’t manage if you can’t measure
You can’t manage if you can’t measure ...Focussing on the number of hours that can be sold is so much better than simply counting the number the jobs done... Read full article >>>
Up sell by getting underneath!
Up sell by getting underneath! ..Taking a good look for extra work can boost revenue.. Read full article >>>
How Accessory Sales Can Provide a Profitable Add-on..
How Accessory Sales Can Provide a Profitable Add-on.. ...Substantial incremental profit is available if you get this process right. Read full article >>>
Making the most of the Aftersales opportunity...
Making the most of the Aftersales opportunity... ...a service hour, including Parts sales, is the most profitable % sale you can make in the dealership. Read full article >>>
How much more could you sell?
How much more could you sell? ...how positive upselling can benefit your business, help to drive profit and deliver a great customer experience. Read full article >>>
Servicing choices - Dealer or Aftermarket and Independents?
Servicing choices - Dealer or Aftermarket and Independents? There will always be service and repair business available. It will be those who first grasp the opportunity with good value and competitive offers and then go on to provide a quality job with excellent customer service who will rise above the average performers. Read full article >>>
Been chilling in Dubai!
Been chilling in Dubai! Just back from a week in Dubai working with a premium brand on their Used Car programme... Read full article >>>
Automotive industry can learn from Tesco woes.
Automotive industry can learn from Tesco woes. The weekend business sections have been filled with the news that the new Tesco CEO Dave Lewis has a £700 million 'war chest' to lead the turnaround of the ailing grocery retailer. Analysts are expecting Lewis to slash the price of groceries and therefore, it seems, lead a chase to the bottom. So what lessons can the automotive industry draw from this? Read full article >>>
Capturing the after-sales market - what’s the key?
Capturing the after-sales market - what’s the key? Interesting to see that Peugeot UK are advertising that their dealers will carry out competitive servicing and some basic repairs for all brands, with special prices for cars over 3 years old. Read full article >>>
Parts Department ‘Up Selling’ Sales Process - Focus on Parts Sales Process
Parts Department ‘Up Selling’ Sales Process - Focus on Parts Sales Process You will only get what you ask for! A statement that is so true of most automotive Parts Departments. The phone rings or the buzzer goes on the counter and most Parts people go ahead and provide the answer to the question, ‘have you got one of these?’. When the answer is, ‘yes I have,’ what should come next? Read full article >>>
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